Pet Loyalty Slack & Communications Guide
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Urgent/Important | Not Urgent | |
|---|---|---|
Synchronous | Phone call or Slack Huddle to relevant parties. | Add to existing recurring meeting agenda or, if there is none, schedule a meeting with an agenda. |
Asynchronous | Tag relevant parties in a public slack channel, call or huddle if no reply | Tag relevant parties in a public slack channel |
Private | Phone call or direct message | Phone call or direct messageComplexity |
Urgency
Is the problem actively causing a service outage or costing the company resources? If so, it’s urgent. Feel free to get the attention of relevant parties with a phone call, huddle, or direct message via any mobile platform.
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Once a channel or team gets big enough, it’s great to have thread discipline, meaning, formatting channel posts as announcements with discussions to follow underneath. In many cases, I recommend making a channel for leadership announcements where only admins can post to the channel and follow up conversations must be threaded.
Content Channels
Note: It is not advisable to have channels dedicated to types of posts. If I’m a marketer, I want to report to #marketing or #revenue to see marketing-related messages, not have to check a separate channel for “marketing meeting attendance.” If you cannot make the marketing meeting, the relevant parties are all already checking #marketing, so there’s no need to spread information thin across more channels here.
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