Pet Loyalty Slack & Communications Guide
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Make sure to keep user groups updated so that a message to “@sales-team” pings all relevant parties. This makes it easier to keep messages public while allowing people to keep notifications to a minimum without missing conversations or questions that involve them. Updated teams also adds value to status updates, as it lets you see at-a-glance who on a team is available.
@Tagging
One key item to preserve public info sharing and grow institutional knowledge is to contain directed, non-private questions to
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What are you working on?
What’s your title?
What languages do you speak?
What country and time zone are you in?
What is influencing you lately (books, music, hobbies, etc)?
Status
If you’re stepping away from your desk, on vacation, or have any other status-related updates for the team, the best way to communicate this is with a status. This puts an emoji next to your profile, makes it clear to anyone DMing you, and prominently presents it when viewing who is available on a team or in a campaign.
It’s common for groups to have a #PTO or #out-of-office channel, and this is a good redundancy to share details, get approval, or other communication-related updates. But the best way to share that you might have a delay in feedback is with a Slack status update.
https://www.youtube.com/watch?v=UyLrLV8CIKU
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Channels
Channels are about placing conversation in public spaces so that collaboration can be more spontaneous, ideas can flow & excitement can generate, and institutional knowledge is gained.
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Once a channel or team gets big enough, it’s great to have thread discipline, meaning, formatting channel posts as announcements with discussions to follow underneath. In many cases, I recommend making a channel for leadership announcements where only admins can post to the channel and follow up conversations must be threaded.
Content Channels
Note: It is not advisable to have channels dedicated to types of posts. If I’m a marketer, I want to report to #marketing or #revenue to see marketing-related messages, not have to check a separate channel for “marketing meeting attendance.” If you cannot make the marketing meeting, the relevant parties are all already checking #marketing, so there’s no need to spread information thin across more channels here.
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