Pet Loyalty Slack & Communications Guide

...

One key item to preserve public info sharing and grow institutional knowledge is to contain directed, direct non-private questions to an individual as a tagged public message. This exposes all members of the topic channel to the knowledge that might be shared, and it answers the question for anyone else who might not have felt comfortable asking. It also makes the text searchable in the future.

Profiles

As a global company, our profiles are a quick primer to help newcomers and colleagues understand our current position.

...

Once a channel or team gets big enough, it’s great to have thread discipline, meaning, formatting channel posts as announcements with discussions to follow underneath. In many cases, I recommend making a channel for leadership announcements where only admins can post to the channel and follow up conversations must be threaded.

Content Channels

Note: It is not advisable to have channels dedicated to types of posts. If I’m a marketer, I want to report to #marketing or #revenue to see marketing-related messages, not have to check a separate channel for “marketing meeting attendance.” If you cannot make the marketing meeting, the relevant parties are all already checking #marketing, so there’s no need to spread information thin across more channels here.

...