Document the Ticket

This refers to a lot of fields that are covered in the Pet Loyalty Hubspot Guide . Consult the Service section for general questions about meaning of fields.

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• How to assign to correct staff member? For the time being, almost all Adopets AM issues go to Marissa and SB issues are split between Selena and Sheila. As time goes on, we’ll create a more detailed way to know exactly who to assign to as the team grows and as we try to route tickets to the most specialized person available.

Try to Solve the Ticket

Now that the ticket has all the fields correct, let’s try to solve it.

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