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  • Priority: MAIN detail. Jira priorities are different from Hubspot.

    • High Priority in Hubspot = Critical in Jira. This means that the issue is causing the shelter to be unable to operate.

    • Medium Hubspot Priority = Must Have in Jira. This means that the issue is preventing key ShelterBuddy functionality, like loss of a feature or a bug.

    • Low Hubspot Priority = Normal or Nice to Have in Jira. Normal is slightly higher, so use your judgment and pick which you prefer.

  • Labels: This will expand as we use this system more. For now, there’s only one label we use

    • Support Priority support-priority - Use this only for Critical or Must Have tickets.

    • data-migration - Use this for onboarding shelter data migration requests.

  • Due Dates (new functionality to be switched on by a certain date) - Only use this if there’s a defined, hard line deadline from the customer. Should probably be limited to “Must Have” tickets and customers with a set onboarding deadline.