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| Note |
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Note: Before escalating, consult the Escalation Matrix and Known Non Solutions policy before introducing a ticket to ShelterBuddy engineers. https://shelterbuddy.atlassian.net/wiki/spaces/PLP/embed/2865102852 If a ticket helps all customers: escalate If a ticket provides critical support to a customer: charge, escalate, and discuss If a ticket is a “nice to have” for a single customer: follow Known Non Solutions link above. |
Start in the ticket, then go to Jira in the lower-right to make sure the two tickets are connected.
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