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• Set a dedicated date where service will stop. This is their churn date and will be used below. Make sure it’s consistent across all properties.

• Create a Jira ticket to cut the site off at that date

• If a customer needs a data export, create a Jira ticket for this.

Hubspot

Company

• Update Company Lead Status: Open

• Update Shelter Management Software to reflect they’re no longer using us.

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