Page Comparison

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Set a dedicated date where service will stop. This is their churn date and will be used below. Make sure it’s consistent across all properties.
Create a Jira ticket to cut the site off at that date
If a customer needs a data export, create a Jira ticket for this.

Hubspot

Note - the Company Lead Status update is done automatically by a workflow.

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Mark most recent Existing Business Deal Type as Closed Lost Deal Stage
Create Task to conduct an exit interview (if AM feels it useful)
Using the Offboarding Form, collect feedback, understand their reasons for not using our product anymore, and see what they enjoyed.
Document correct churn date - When the customer has been deactivated, check with engineering to ensure they no longer have access, and then update both the Contract End Date and Close Date on their current deal to their final day of service.
Set Company Lifecycle Stage to Open (automatic)
Update the Shelter Software or Adoption Software fields to no longer reflect that we are the tool they’re using.