Scenario: Situations involving discounts or pet returns where a refund may be necessary.

Tools to Use: Stripe (http://www.stripe.com )

Pathway:

1. Stripe - https://dashboard.stripe.com/login

   1. Login using your credentials, saved in 1Password

2. Search adopter email using the search bar at the top of the screen

3. Select the adopter email and click “ Refund” in the upper-right

4. Enter requested amount (Dollar Amount field in ticket)

5. Send PermaLink for receipt back to the original requester.

Link to original Google Doc here:https://docs.google.com/document/d/1U8tbH5_72eoa5dkQgSvgQFdb552BehjFJJaqMsIguhg/edit?pli=1#bookmark=id.o7upv1at5f35