How to Process a Customer Refund in Adopets

Scenario: Situations involving discounts or pet returns where a refund may be necessary.

Tools to Use: Stripe (http://www.stripe.com )

Pathway:

Open

1. Stripe - Stripe Login | Sign in to the Stripe Dashboard

   1. Login using your credentials, saved in 1Password

2. Search adopter email using the search bar at the top of the screen

3. Select the adopter email and click “ Refund” in the upper-right

4. Enter requested amount (Dollar Amount in Ticket)

   1. Select on the “Reverse the associated transfer” item, but not the application fee item. (see image)

5. Send PermaLink for receipt back to the original requester.

   1. The PermaLink is in the receipt (toward the bottom of the transaction page).

Next, if you can't find the transaction under the Adopets Stripe Account, you can:

1. Search for the organization by name in the search bar

   1. Under the section Connected account, on the search results, it should show the orgs account

2. Click on the organization

3. Click 3-dots / ellipsis in the top right

4. Select "View Dashboard as this account"

5. On the newly opened page, the Client's Dashboard, you have a search bar - look for the email of the adopter