Welcome to Pet Loyalty!

Our Mission

Pet Loyalty’s mission is to simplify animal welfare.

Pet Loyalty simplifies animal welfare at every step of the animal welfare lifecycle. ShelterBuddy’s comprehensive shelter management software makes it easy to manage the highly complex operations of an animal shelter. Then, Adopets simplifies the process of connecting shelters with adopters for a simple, delightful experience. Once adopted, Pet Perks seamlessly delivers expert curated resources to simplify the journey of pet parenting.

Core Values

Our core values are respect, commitment, and transparency, aimed at reflecting the values of our stakeholders that must respect the animals they care for, the tireless shelter managers and pet parents commitment to the animals they love, and the transparency that ensures our industry is treating animals with care and respect.

In the name of these values, we’ve created this handbook to provide clarity to your work experience, divided into sections by the people and elements you’ll relate to as an employee here.

Note: The below items are for Pet Loyalty’s full-time employees. For the contractors and contributors serving us outside of that engagement, please see the Contractor Handbook.

Your Manager

Your manager at Pet Loyalty is your guide to making sure your work-life is supporting you in all ways. Notify your manager for PTO requests, travel and lodging, and other feedback.

For PTO, you can submit requests to either your regional manager (Australia, USA, or Brazil) or your department manager (Product, SB Engineering, AME Engineering, or Revenue).

For both of the above, be sure to sync your Slack status with your Google Calendar so that your teammates are automatically informed of your absence with no extra work for you.

✈️ Business Travel

Going to a conference, customer visit, or other business travel coordinated by Pet Loyalty? Coordinate with your manager beforehand for clear expectations around:

• Transportation expenses

• Lodging

• Meals

• Other specific expenses

Pet Loyalty prefers to manage expenses and minimize employees paying for items. If you have a corporate AMEX, please prioritize the use of that. For reimbursements on approved expenses, please send receipts to receipts@petloyalty.co. Expenses are reimbursed within 30 days. If you need it sooner, please let your manager know.

🌎 Your Region

A global, remote organization, Pet Loyalty has three main headquarters: USA, Brazil, and Australia.

Not in a Pet Loyalty HQ country? Your region is identified in your employment letter.

🎄Company Holidays

Wondering if we take a day off? Pet Loyalty's holiday calendar (linked here) displays company holidays with regional icons. Enjoy the day off if your regional flag is in the calendar item. ( 🇧🇷, 🇺🇲, 🇦🇺 ).

✉️ Your Employment Letter

Covering 3 continents and various laws & policies, many specific elements of your employment are covered in your employment letter. For a copy of your employment letter, contact accounting@petloyalty.co. 

🏢 Your Workspace

As a remote company, we work to create an accommodating environment that lets you do your best work. We aim to balance the ability to access coworkers with the ability for staff to reduce interruptions.

🔐 Security & privacy

Pet Loyalty takes data security & privacy seriously. These basic practices help ensure our information remains secure and that our data is protected from unauthorized access. We work together to maintain the security and privacy of our company's data and devices.

1. Password Protection: All employees are responsible for creating strong and unique passwords for all Pet Loyalty devices and accounts. Use a password manager to create, store, and share strong passwords.

2. Two-factor authentication: When offered for personal accounts, please opt-in to two-factor authentication where possible. For shared accounts, where multiple people use the same email and password to log in, please refrain from 2FA unless directed to opt in.

3. Device Security: Employees must ensure that their devices are kept secure at all times, including keeping the device locked when not in use, and not leaving the device unattended in a public place.

4. Security Software: Employees must ensure that their devices have up-to-date anti-virus and anti-malware software installed.

5. Email Security: Employees must be cautious when opening emails from unknown senders, and must not open any attachments or links in emails that look suspicious.

6. Compliance: All employees are expected to comply with this policy and any additional security and data privacy guidelines provided by Pet Loyalty. Failure to do so may result in disciplinary action.

7. Reporting: Any security or data privacy incidents must be reported to the appropriate department or manager immediately.

Thank you!

We value what you bring to the team and look forward to building great things to help simplify animal welfare and improve the lives of millions of pets and people alike.

We’re constantly working to ensure employees have a great experience here. Don’t hesitate to contact your manager or HR with any questions or feedback on your employee experience.